Refunds and Returns Policy

Refunds & Returns Policy

Last updated: October 4, 2026

At iPoolGo-Pools, your satisfaction is our priority. We want you to shop with confidence, knowing that we’re here to help if your order doesn’t meet your expectations.

This Refunds & Returns Policy explains how to return a product, request a refund or exchange, and report damaged or defective items purchased through ipoolgo-pools.com.

1. Our 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To qualify for a standard return, your item must:

  • Be unused and in its original condition.
  • Include all original accessories, components and manuals.
  • Be returned in its original packaging, where reasonably possible.
  • Include proof of purchase or your order confirmation.

Please contact our customer support team within 30 days of receiving your order to initiate a return.

This voluntary return policy is in addition to, and does not limit, any applicable statutory consumer rights.

2. How to Request a Return

If you wish to return a product, please follow these steps:

  1. Contact us: Email [INSERT CUSTOMER SUPPORT EMAIL] with your order number, product name and reason for your return.
  2. Receive return instructions: Our customer support team will review your request and provide the appropriate return address and shipping instructions.
  3. Prepare your package: Securely package the item, including its original accessories and components.
  4. Ship your return: Send your package using a trackable shipping service and retain your shipping receipt.

Please contact us before sending an item back so that we can provide the correct return address.

Contacting us in advance helps us process returns efficiently but does not restrict your statutory right to withdraw from an eligible purchase.

3. Returns of Inflatable Swimming Pools

Due to their size and nature, inflatable swimming pools require particular care during returns.

For standard change-of-mind returns, pools should remain unused, clean, dry and complete, preferably in their original packaging.

We recommend checking your pool’s dimensions, features and installation requirements before purchasing.

If your pool has already been inflated, installed or filled with water, please contact us before arranging a return. Depending on the condition of the item, a reduction in the refund may apply where legally permitted.

These conditions do not affect your statutory rights if your pool is defective, damaged or not as described.

4. Damaged, Defective or Incorrect Products

We carefully prepare every order, but occasionally a product may arrive damaged, defective or incorrect.

Please inspect your order upon delivery and contact us as soon as possible if you discover a problem.

When contacting us, include:

  • Your order number and product name.
  • A description of the problem.
  • Clear photographs or videos of the affected product.
  • Photographs of the packaging, if the product was damaged during delivery.

Our customer support team will assess the issue and arrange an appropriate resolution, which may include replacement parts, repair, replacement or a refund in accordance with applicable consumer law.

Where the law requires us to cover return shipping for a faulty or incorrect product, we will do so.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your return request.

If your refund is approved, it will be issued to your original payment method.

For eligible statutory withdrawals, we will issue refunds within the time required by applicable law. Where permitted, we may withhold reimbursement until we receive the goods or evidence that they have been returned.

For other approved returns, we aim to process refunds within 10 business days of receiving and inspecting the returned product.

Your bank or payment provider may require additional time to credit your account.

If you believe your refund is delayed, please contact our customer support team.

6. Return Shipping Costs

For standard change-of-mind returns under our voluntary 30-day policy, customers are responsible for return shipping costs unless we agree otherwise.

Because some of our inflatable swimming pools are large, return shipping costs may vary depending on the product’s size, weight and destination.

If you receive a defective, damaged or incorrect item, we will arrange return shipping or reimbursement where required by law.

Any refund of original delivery charges will be handled in accordance with applicable consumer law.

7. Exchanges

If you would like to exchange an item for a different size, model or product, please contact our customer support team.

Subject to availability, we may arrange an exchange or ask you to return the original item and place a new order.

For defective or incorrectly supplied products, your statutory rights to an appropriate remedy remain unaffected.

8. Items That May Not Qualify for Standard Returns

Under our voluntary change-of-mind policy, the following items may not qualify for a full refund:

  • Products damaged through misuse or improper handling.
  • Products with missing components or accessories.
  • Products showing significant wear or deterioration after delivery.
  • Customized or personalized products, where agreed at the time of purchase.
  • Certain hygiene-sensitive products, where a lawful exception applies.

These restrictions do not exclude any mandatory consumer protections.

9. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will do our best to accommodate your request before the order has been dispatched.

If your order has already shipped, we may be unable to stop delivery. However, you can still request a return in accordance with this policy and your applicable consumer rights.

10. Your Statutory Consumer Rights

Customers in certain countries, including countries within the European Union, may have a statutory 14-day right to withdraw from eligible online purchases without providing a reason.

Where applicable, the withdrawal period generally begins the day after you or a person designated by you receives the goods.

You must communicate your decision to withdraw before the applicable deadline and return the goods within the statutory return period.

We will refund the amounts required by law, including eligible standard outbound delivery charges. You may be responsible for direct return shipping costs where legally permitted and properly disclosed before purchase.

Your rights concerning faulty goods, products that are not as described and applicable legal guarantees remain unaffected by this policy.

11. Contact Us

We’re here to help make your shopping experience as smooth as possible.

For questions about returns, refunds, exchanges or damaged products, please contact us:

iPoolGo-Pools

Website: https://ipoolgo-pools.com/

Email: support@ipoolgo-pools.com

Return address: Provided by our customer support team when arranging your return.

Thank you for choosing iPoolGo Pools. We appreciate your trust and look forward to helping you create unforgettable moments by the pool.